Terms and Conditions

These Terms and Conditions (“Terms”, “Terms and Conditions”, or “Agreement”) govern your access to and use of the virtual staging, virtual renovation, image enhancement, and related services (collectively, the “Services”) provided by virtualstagingottawa.com.

By ordering, purchasing, accessing, or using our Services, you (“Client”, “you”, or “your”) agree to be bound by these Terms. If you do not agree to these Terms, you should not use our Services.

1. Our Services

We provide digital virtual staging and property-image enhancement services primarily to real estate agents, brokerages, home builders, developers, property marketers, and other businesses.

Our Services may include:

Virtual furniture placement and interior styling;
Virtual staging of vacant rooms;
Enhancement or modernization of existing furnishings;
Virtual landscaping and exterior enhancement;
Virtual renovation concepts;
Removal or modification of selected visual elements;
Image enhancement and optimization;
Creation of marketing-ready property images;
Other image-generation or property visualization services offered by the Company.

The exact Services provided will depend on the Client’s order, selected package, written quotation, or other agreed scope of work.

2. AI-Assisted Image Generation

Our Services may use artificial intelligence, machine learning, image-generation, image-editing, and other automated technologies provided by the Company or third-party technology providers.

AI-generated or AI-assisted results may contain visual inaccuracies, inconsistencies, distortions, or other unintended characteristics.

The Client acknowledges that virtual staging images are visual representations for marketing and presentation purposes only and are not guaranteed to be exact representations of the actual property.

Virtual staging does not constitute architectural, engineering, construction, surveying, appraisal, inspection, or interior-design certification.

The Company does not guarantee that an AI-generated image will reproduce every architectural, structural, dimensional, material, color, lighting, or furnishing detail exactly as it exists at the property.

3. Client Responsibilities

The Client is responsible for providing accurate and appropriate information, photographs, instructions, and other materials necessary for us to perform the Services.

The Client represents and warrants that:

The Client owns, controls, or has obtained sufficient rights to use all photographs, floor plans, property information, logos, trademarks, and other materials supplied to the Company;
The Client has the authority to authorize the Company to modify, process, reproduce, and create derivative versions of such materials;
The Client’s materials do not infringe the intellectual property, privacy, publicity, or other rights of any third party;
The Client will not provide unlawful, fraudulent, misleading, or otherwise prohibited content;
The Client will comply with all applicable laws and regulations relating to its use of the completed images.

The Company may rely on information supplied by the Client and is not responsible for errors resulting from inaccurate, incomplete, or misleading information provided by the Client.

4. Property Photographs and Original Images

The Client must ensure that photographs submitted for virtual staging are of sufficient quality and resolution for the requested Services.

The Company may reject an image if, in our reasonable opinion, its quality, composition, resolution, orientation, subject matter, or other characteristics make it unsuitable for the requested Services.

Where technically necessary, the Company may crop, resize, adjust, enhance, or otherwise process submitted photographs in order to provide the Services.

5. Preservation of Property Features

Unless specifically requested and agreed upon as part of the Services, virtual staging is intended to preserve the underlying property characteristics shown in the original photograph.

The Company will make reasonable efforts not to intentionally alter material structural features such as:

Windows;
Doors;
Doorways;
Walls;
Room dimensions;
Floor plans;
Permanent architectural features;
Kitchen cabinets and built-in features;
Major plumbing fixtures;
Other permanent property characteristics.

However, because AI-assisted image-generation technology may occasionally produce unintended changes, the Company does not guarantee pixel-level or architectural accuracy.

Clients are responsible for reviewing completed images before publishing or distributing them.

6. Virtual Staging Disclosure

The Client acknowledges that virtually staged images can differ from the actual condition of a property.

Where required by applicable law, professional rules, brokerage policies, listing-service rules, advertising standards, or industry requirements, the Client is responsible for appropriately identifying or disclosing that an image has been virtually staged or digitally altered.

The Company does not determine whether a particular disclosure is legally required for a Client’s listing or advertising campaign.

The Client should obtain professional legal or regulatory advice where necessary.

7. Proofing and Client Approval

The Client is responsible for reviewing all completed images before using them for marketing, advertising, listings, social media, websites, brochures, signage, or other purposes.

Unless otherwise agreed in writing, the Client will be deemed to have accepted an image once the Client:

Approves the image;
Publishes or distributes the image;
Uses the image in advertising or marketing; or
Fails to request corrections within [48 hours / 3 business days] of delivery.

The Client remains responsible for verifying that the final images accurately meet its marketing requirements.

8. Revisions

Each Service package may include a specified number of revisions.

A “revision” means a reasonable modification to an image based on the original agreed instructions.

Requests that materially change the original scope of work may be treated as a new order and may incur additional charges.

Examples may include:

Changing the entire interior design style;
Requesting a completely different furniture package;
Changing the room type;
Requesting substantial architectural modifications;
Recreating an image from a new photograph;
Requesting additional rooms or images;
Requesting extensive changes after Client approval.

Revision limits, turnaround times, and additional fees may be specified in the Client’s quotation, order confirmation, or service package.

9. Turnaround Times

The Company will make reasonable efforts to meet stated turnaround times.

Unless expressly guaranteed in writing, all delivery times are estimates.

Delivery times may be affected by:

The number of images ordered;
Image quality;
Complexity of the requested work;
Revision requests;
Client response times;
Technical issues;
Third-party AI or software services;
Internet or hosting disruptions;
Circumstances beyond our reasonable control.

The Company is not liable for losses arising from reasonable delays in delivery.

10. Fees and Payment

The Client agrees to pay the fees specified in the applicable quotation, order, package, invoice, or other pricing agreement.

Unless otherwise agreed in writing:

Payment is due according to the payment terms stated on the invoice;
Additional services may be charged separately;
Taxes applicable under Canadian or Ontario law may be added to the stated prices;
The Company may suspend Services for overdue accounts.

All fees are stated in Canadian dollars, unless otherwise specified.

11. Cancellation

Orders may be cancelled only before substantial work has commenced, unless otherwise agreed by the Company.

If work has already commenced, the Company may charge the Client for work performed, third-party costs incurred, and other non-refundable costs associated with the order.

Any cancellation or refund policy applicable to a specific package or order will take precedence where expressly stated in writing.

12. Refunds

Because virtual staging services involve customized digital work, refunds are generally not available once the Company has completed substantial work on an order.

If a Client believes an image does not reasonably conform to the agreed scope of work, the Client should notify the Company promptly.

Where appropriate, the Company may, at its discretion, provide a correction, revision, replacement image, credit, partial refund, or other reasonable remedy.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable Canadian law.

13. Intellectual Property — Client Materials

The Client retains ownership of photographs, logos, trademarks, property information, and other materials supplied by the Client, subject to any rights belonging to third parties.

By submitting materials to the Company, the Client grants the Company a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, edit, process, transmit, and store those materials solely as reasonably necessary to provide the Services.

The Client represents that it has the rights necessary to grant this license.

14. Intellectual Property — Completed Images

Subject to full payment of all applicable fees and any third-party rights, the Company grants the Client a non-exclusive license to use the completed images delivered under the applicable order for the Client’s lawful property marketing and promotional purposes.

Unless otherwise agreed in writing, this license may include use on:

Real estate listing websites;
Brokerage websites;
Builder websites;
Social media;
Digital advertising;
Print advertising;
Brochures;
Flyers;
Email marketing;
Property marketing presentations.

The Client may not resell the completed images as a standalone image-generation or virtual-staging service, sublicense them to unrelated third parties, or use them to create a competing virtual-staging service without the Company’s written permission.

15. Company Intellectual Property

The Company’s branding, website, software, processes, templates, workflows, proprietary techniques, systems, marketing materials, and other intellectual property remain the property of the Company or its licensors.

Nothing in these Terms transfers ownership of the Company’s intellectual property to the Client.

16. AI and Third-Party Technology

The Company may use third-party software, cloud services, AI models, image-processing systems, hosting providers, and other technology providers to deliver the Services.

The Client acknowledges that third-party technology may be subject to its own terms, limitations, availability requirements, and privacy practices.

The Company does not guarantee uninterrupted availability of any third-party technology.

We may change or replace technology providers where reasonably necessary to maintain or improve the Services.

17. Privacy and Personal Information

The Company may collect and process personal information reasonably necessary to provide the Services, administer Client accounts, communicate with Clients, process payments, and operate the business.

The Company will handle personal information in accordance with applicable Canadian privacy laws and our Privacy Policy, where applicable.

Clients should not submit sensitive personal information, identification documents, financial information, or other information unrelated to the Services unless specifically requested by the Company.

If photographs contain identifiable individuals, the Client is responsible for ensuring that it has obtained any necessary permissions or consents for the Company’s processing and use of those photographs.

18. Confidentiality

The Company will use reasonable measures to protect confidential business and property information provided by Clients.

The Company will not intentionally disclose confidential Client information to unrelated third parties except where:

Disclosure is necessary to provide the Services;
Disclosure is required by law;
Disclosure is necessary to protect the Company’s rights;
The Client has authorized disclosure; or
Disclosure is made to service providers who reasonably require the information to perform services on behalf of the Company.

19. Marketing and Portfolio Use

Unless the Client expressly requests otherwise in writing, the Company may display completed virtual staging images in its portfolio, website, social media, case studies, presentations, and marketing materials to demonstrate the Company’s Services.

If the Client requires confidentiality or does not want completed images used for promotional purposes, the Client must notify the Company in writing before or at the time of placing the order.

The Company will make reasonable efforts to honor such requests.

20. No Guarantee of Marketing Results

The Company provides digital imagery and virtual staging services.

We do not guarantee that virtual staging will:

Increase a property’s sale price;
Increase the number of property inquiries;
Increase website traffic;
Generate leads;
Cause a property to sell faster;
Increase social media engagement;
Increase advertising performance; or
Produce any particular business or financial result.

Marketing and real estate outcomes depend on numerous factors beyond the Company’s control.

21. Prohibited Uses

The Client must not use the Services or completed images for unlawful, fraudulent, deceptive, defamatory, discriminatory, or misleading purposes.

The Client must not use the Services to:

Misrepresent material characteristics of a property;
Falsely advertise a property;
Conceal material defects where disclosure is required;
Create fraudulent property listings;
Infringe another person’s intellectual property or privacy rights;
Engage in unlawful discrimination;
Facilitate fraud or other unlawful activities.

The Company reserves the right to refuse or terminate Services where it reasonably believes that the Services may be used unlawfully or in violation of these Terms.

22. Client Indemnification

The Client agrees to indemnify and hold harmless the Company, its owners, employees, contractors, service providers, and affiliates from claims, damages, losses, liabilities, costs, and reasonable legal expenses arising from:

The Client’s breach of these Terms;
The Client’s misuse of the Services or completed images;
The Client’s violation of applicable law;
The Client’s infringement of third-party intellectual property, privacy, publicity, or other rights;
Materials supplied by the Client; or
False, misleading, or unauthorized property advertising created or distributed by the Client.

23. Limitation of Liability

To the maximum extent permitted by applicable law, the Company’s total aggregate liability arising from or relating to the Services will not exceed the amount actually paid by the Client to the Company for the specific Services giving rise to the claim.

To the maximum extent permitted by law, the Company will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of business, loss of sales, loss of opportunities, or loss of goodwill.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

24. No Professional Real Estate, Legal, Architectural, or Engineering Advice

The Services are visual marketing services only.

The Company does not provide:

Legal advice;
Real estate brokerage advice;
Property valuation;
Appraisal services;
Architectural services;
Engineering services;
Construction advice;
Building inspection services;
Surveying services; or
Regulatory compliance advice.

Clients should consult appropriately qualified professionals where such advice is required.

25. Force Majeure

The Company will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, severe weather, telecommunications failures, internet outages, power failures, cyber incidents, labor disruptions, government actions, third-party service outages, software failures, or other circumstances that could not reasonably have been prevented.

26. Suspension or Termination

The Company may suspend or terminate Services if the Client:

Fails to pay amounts due;
Breaches these Terms;
Provides unlawful or infringing materials;
Uses the Services for fraudulent or prohibited purposes; or
Engages in conduct that creates unreasonable risk to the Company or its service providers.

Termination does not eliminate payment obligations that accrued before termination.

27. Changes to These Terms

The Company may update these Terms from time to time.

The updated version will be posted on the Company’s website with a revised “Last Updated” date.

Changes will generally apply to orders placed after the updated Terms become effective, unless otherwise required by law.

28. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada.

Subject to applicable law, the parties agree that disputes will be addressed in the courts of Ontario having appropriate jurisdiction.

29. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permissible.

The remaining provisions will continue in full force and effect.

30. Entire Agreement

These Terms, together with any applicable quotation, order confirmation, service agreement, privacy policy, and other written terms expressly incorporated into the Client’s order, constitute the agreement between the Client and the Company concerning the Services.

If there is a conflict between these Terms and a specific written service agreement signed by both parties, the signed service agreement will prevail to the extent of the conflict.

31. No Waiver

A failure by the Company to enforce any provision of these Terms does not constitute a waiver of the Company’s right to enforce that provision in the future.

32. Assignment

The Client may not assign or transfer its rights or obligations under these Terms without the Company’s prior written consent.

The Company may assign or transfer these Terms in connection with a merger, acquisition, corporate restructuring, sale of assets, or similar business transaction.

33. Contact Information

Questions regarding these Terms and Conditions may be directed to:
Email: daniel@virtualstagingottawa.com
Website: virtualstagingottawa.com

34. Acceptance

By submitting an order, uploading photographs, requesting Services, approving completed images, making payment, or otherwise using the Services, the Client acknowledges that it has read, understood, and agreed to these Terms and Conditions.

Effective Date: Jun 12, 2026
Last Updated: Aug 25, 2026